Refund policy

At ROVELLE WEAR, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Policy

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

• Items must be unused, unworn, and in original condition
• Original tags and packaging must be included
• Items must not show signs of wear, washing, damage, or alteration
• Proof of purchase or order confirmation may be required

2. Free Return Shipping

We offer free return shipping for eligible returns.

Once your return request is approved, we will provide return instructions and the appropriate return method.

Please do not send items back without contacting us first.

3. Refund Process

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method.

Please note:

• Processing times may vary depending on your payment provider
• Banks and card issuers may take approximately 5–10 business days to complete the refund

4. Exchanges

Need a different size or item?

We accept exchanges for eligible products within 30 days of delivery, subject to product availability.

5. Damaged, Incorrect, or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item received
• A brief description of the issue

Our support team will work quickly to resolve the issue.

6. Return Eligibility & Conditions

For hygiene and quality purposes, returned items must remain in their original condition.

ROVELLE WEAR reserves the right to refuse returns that:

• Show visible signs of use or damage
• Are missing original tags or packaging
• Are returned outside the eligible return period

7. How To Start A Return

To request a return or refund, please contact us:

ROVELLE WEAR Customer Support
📧 rovellewear@outlook.com
📞 +61 480 002 585

We aim to respond within 24–48 business hours.

ROVELLE WEAR
Fashion • Fitness • Lifestyle