Shipping policy
Welcome to ROVELLE WEAR. We are committed to delivering your order as smoothly and efficiently as possible. Please review our shipping policy below for important information regarding order processing, estimated delivery times, international shipping, customs duties, and unforeseen delays.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been successfully confirmed.
Please note that processing time is separate from shipping transit time and is not included in the estimated delivery timeframe.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
During promotional periods, holidays, or high order volume, processing times may take slightly longer.
2. 🇺🇸 🇦🇺 🇬🇧 Domestic Shipping Zones
United States • Australia • United Kingdom
✦ Free Standard Shipping — 5–10 Business Days
✦ Essential Shipping — 4–8 Business Days
✦ Priority Shipping — 3–6 Business Days
✦ Express Delivery — 2–4 Business Days
3. 🌍 International Shipping Zones
We proudly ship worldwide to most international destinations.
✦ International Standard Shipping — 8–18 Business Days
✦ International Essential Shipping — 7–14 Business Days
✦ International Priority Shipping — 5–10 Business Days
✦ International Express Delivery — 3–7 Business Days
Please note that shipping times are estimates only and may vary depending on the destination country, local carrier performance, customs clearance, and seasonal demand.
4. Shipping Delays & Force Majeure
While we strive to deliver orders within the estimated timeframe, shipping times cannot be guaranteed.
Unexpected delays may occasionally occur due to circumstances outside of our control, including:
• Severe weather conditions
• Customs clearance procedures
• Airline or logistics carrier disruptions
• International transportation delays
• Public holidays or peak shopping seasons
• Government restrictions or customs inspections
• Labor shortages, strikes, or operational disruptions
• Natural disasters, pandemics, or other force majeure events
In such situations, delivery times may be extended. We sincerely appreciate your patience and understanding.
5. Customs Duties, Taxes & Import Fees
For international orders, customs duties, VAT, GST, import taxes, or country-specific fees may apply depending on your local regulations.
These charges are not included in the product or shipping cost and are the responsibility of the customer.
ROVELLE WEAR is not responsible for customs-related delays or additional import duties and taxes imposed by destination countries.
We recommend checking your country’s import regulations before placing an order.
6. Tracking Your Order
Tracking information will be sent to your email once your order has been shipped.
Please allow 2–5 business days for tracking updates to appear depending on the shipping carrier and destination country.
7. Incorrect Shipping Address
Customers are responsible for ensuring that all shipping details are accurate at checkout.
If an incorrect or incomplete address is provided after shipment, additional delays or reshipping fees may apply.
ROVELLE WEAR is not responsible for lost shipments caused by incorrect customer information.
8. Lost, Delayed or Stolen Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first and then reach out to our support team for assistance.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
ROVELLE WEAR
📧 rovellewear@outlook.com
📞 +61 480 002 585
📍 55/27–41 Wyndham Street, Alexandria NSW 2015, Australia
Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (AEST)
Saturday – Sunday: Online Support Available